FAQs
Everything you need to know about hiring Untold for you wedding or event
Got a question? Find the answers below or get in touch with us!
Prices vary depending on the date, location, timings and which package you choose. As a guide, most couples book us for an evening reception package, with optional add-ons like an acoustic set or sax/DJ options. Send us your date + venue and we’ll come back quickly with availability and a tailored quote.
Yes. We offer a few clear packages depending on what you need — from a classic evening reception band set, to enhanced options with add-ons (e.g. acoustic drinks reception, sax, extra sets, late finish, etc.). We’ll recommend the best fit for your schedule and venue.
Typically: the live band, professional PA, stage lighting, setup and soundcheck, plus background music between live sets (if you’d like it). We’ll confirm exactly what’s included in your quote.
Yes — we can provide a DJ-style playlist service between sets and/or a DJ add-on for after the band finishes (depending on your setup and requirements). Tell us what vibe you want and what time you’d like music until.
Often, yes. Midweek and off-peak dates can be more cost-effective. Ask us for your date and we’ll let you know what options are available.
Travel can affect pricing depending on distance, access and timings (especially for very late finishes). We’ll always be transparent — your quote will include any travel costs.
Untold accept payment through cash, cheque, bank transfer and Paypal. Invoices are supplied upon booking with full payment details and receipts are provided as soon as payments have been processed.
Of course. We are flexible and more than happy to accept payment of the final balance in instalments leading up to the event. Simply get in touch to enquire about available payment plans.
Still have questions?
Call: 07703 493404
Email: bookings@untoldband.co.uk
The band were excellent, they had everyone up and dancing. It was such a special day for Izzi and Leanne
Jackie Pilcher
The quickest way is to message us with your wedding date and venue (or postcode). We’ll confirm availability as soon as possible.
Popular summer weekends can book up 12–24 months ahead. If your date is sooner, it’s still worth checking — we do sometimes have availability.
Once you’re happy to go ahead, we’ll send a booking confirmation and take a deposit to secure the date. The balance is then due closer to the wedding (we’ll confirm the timing in writing).
Yes — we provide clear booking confirmation details so everyone knows exactly what’s included, timings, and the plan for the day.
Wedding date, venue name/postcode, expected timings (when you want the band to start/finish), and any extras you’re considering (acoustic set, sax, DJ add-on, first dance, etc.).
If we’re free, we can usually hold a date for a short period while you finalise details — just ask.
We’re all about packed dancefloors — a mix of floor-fillers, singalongs and feel-good classics, tailored to everyone in your crowd. We’ll share our setlist and videos so you can see the vibe.
Yes. You can highlight favourites and “must plays”, and we’ll do our best to shape the night around what you love.
Often yes — let us know your requests in advance. Some songs work brilliantly live; if something isn’t suitable we’ll suggest great alternatives.
In almost all cases, yes. If you’d like a live first dance, tell us the song and we’ll confirm what’s possible and any lead time needed.
Most weddings include multiple live sets across the evening (for example 2 x 60 minutes or 3 x 40 minutes), with background music between. We’ll recommend the best structure for your schedule and venue.
Yes — we can provide an acoustic set for drinks reception and/or relaxed background music earlier in the day, then switch to full band later.
Yes. We can run a DJ-style playlist through our PA between sets to keep the energy up while we take a short break.
Yes — we bring a professional PA system and stage lighting suitable for most wedding venues. We’ll adapt to your space and any venue restrictions.
As a guide, we can work with most venue stages/dancefloor areas. Tell us the room layout and we’ll advise. If space is tight, we’ll scale the setup appropriately.
Typically 60–90 minutes, depending on access and the size of the setup. We’ll agree arrival and setup times with you and/or the venue.
Yes — many venues use sound limiters and we’re used to working with them. Everything about our sestup is designed with this in mind. We can adjust our setup and sound approach to stay within limits while keeping it sounding great.
Usually a couple of standard 13A sockets on separate circuits near the performance area is ideal. If your venue has specific requirements, we’ll work with them.
Most bands start after the evening guests arrive — often around 8–9pm — but it varies. We’ll help you choose the best start time based on your schedule.
Yes — we’re happy to coordinate key moments like first dance, bouquet toss, cake cut, and last song.
We dress appropriately for weddings — smart, professional, and aligned with your event style. If you have a theme/dress code, tell us and we’ll match it where possible.
We appreciate soft drinks and a meal if we’re onsite for a long period, especially for early arrivals/late finishes. We’ll include requirements in the booking details so it’s clear.
Yes — we carry spares for key items and have contingency plans for common issues.
Yes — we can provide Public Liability Insurance and PAT documentation on request.
We plan for contingencies. If someone is unexpectedly unavailable, we’ll do everything possible to provide a suitable replacement so your night goes ahead as planned.
We keep things fair and clear. The cancellation terms are outlined in your booking confirmation so you know exactly where you stand.
Yes — we’ll work with the venue to understand the rules and plan a setup that sounds great while staying compliant.
Yes — we regularly travel for weddings. Tell us your venue location and we’ll confirm what’s possible and any travel costs.